Terms and Conditions

Terms and Conditions

Use of your Library Card or Guest Pass You agree that the Library Card or Guest Pass is the property of Northern Beaches Libraries and may be confiscated as a result of inappropriate use. Use of the Library Card or Guest Pass is subject to all terms, conditions, rules and regulations. Your card and related accounts are non-transferable; any misuse or illegal transactions can result in privilege suspension and/or possible judicial action. Except as provided below, you are responsible for the usage of your card.

Library Card or Guest Pass Accounts The Library Card or Guest Pass Account is an optional account of pre-deposited funds accessed by you for printing and copying at Northern Beaches Library branches. Funds cannot be withdrawn from the card account at any time. Funds deposited to your account shall be applied against amounts debited to your Library Card or Guest Pass Account for printing and photocopying. You understand and agree that the Library Card or Guest Pass is not a credit card, nor can it be used to obtain cash or cash advances, pay library charges or purchase merchandise from the Account balance under any circumstances. If your Account balance goes below zero as a result of the system or one of its readers being off-line, you remain responsible for payment of those purchases. 

Procedures for Lost, Stolen, or Replacement Cards Report immediately any lost or stolen card, or unauthorised card usage to Northern Beaches Libraries during the business hours of 9:00am - 5:00pm, Monday through Friday. Alternatively, you may suspend activity to your Account through the My Monitor website. You are responsible for all usage of the card prior to proper notification to the Library or suspending your card online.

Closing Accounts, Refunds, Returns Upon cancellation of library membership, the cardholder account will be closed. Northern Beaches Library Service reserves the right to close any Account that has been inactive for a period of three years.

Documentation of Activity You can request a receipt at the time of purchase if the point of sale terminal is equipped to provide a receipt. The remaining balance in your Account is displayed at every point of sale terminal each time the account is accessed. Occasionally the account balance is not available at a card reader. During these times, you can check your Account balance online at the My Monitor web site.

Error Resolution Procedures If you feel a charge has been transacted on your Library Card or Guest Pass Account which you did not authorise, you must notify Northern Beaches Libraries as soon as the non-authorised transaction is discovered. Include information on the date and amount of the transaction, as well as any other information you feel is necessary to help the staff investigate the claim.